Augmented reality is a technology that allows virtual elements to be superimposed on our vision of reality, making it possible to enrich the environment with relevant information.

With the unstoppable advance of the philosophy of remote work, new ways of performing tasks that until now had to be carried out in the field are emerging. These changes arise in different professional scenarios such as the industrial or educational sector. 

If we talk about digital applications to this new way of working, we find technologies such as augmented reality, which allows remote assistance activities to be carried out, better known as remote assistance.

When we talk about industries, the areas of maintenance and operations are those in which this technology finds more application, allowing to connect remote specialists with operational resources to assist and solve problems in real time.

What are the benefits of remote assistance with augmented reality?

  • Immediacy: Remote assistance allows direct communication between an expert located anywhere in the world, with the work area, thus, it is possible to solve problems immediately with audiovisual instructions, for example, the technical assistant from an AR device, computer or mobile phone can draw on the equipment that is being transmitted on screen, thus indicating precisely to the operator how to solve the problem. 
  • Logistics: Allows the technician to be located virtually at the site of the operation to provide expert assistance to the equipment, avoiding unnecessary travel, reducing costs and possible delays, with remote inspections through videos, screenshots and annotations made on the devices.
  • Time: By allowing to generate this technical-operator connectivity in the real work area immediately, it reduces the time in which the solution is implemented, reducing possible costs of equipment or operation stoppage.

How to apply remote assistance to your company?

Unlike other technological solutions we work with, augmented reality for remote assistance does not involve the development of the application as such, but our team is responsible for managing the implementation and approval of the applications and devices involved for the operation and technical assistance of users. In general terms, the following is done:

STEP 1: We discuss the most suitable devices to be used for the work area where remote assistance needs to be implemented. Once defined, the application is managed along with the accounts of the users involved in the exercise.


STEP 2: We must give the client accessibility and instruction on the use of the equipment and validate that they are correctly connected to a wifi network in the operation. 


STEP 3: Once the above steps are completed, we are ready for a remote assistance instance. Anyone in trouble from the operations area will be able to request immediate assistance from anywhere in the world.


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